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Information Technology 🏢 Full Time ⭐️ Verified

Junior IT Support Specialist

TechSolutions Inc.
Colorado Springs
Estimated Salary
USD 45.000 – USD 60.000
Live Update
13 Juli 2026
Deadline
13 Jul 2027

Job Description

Launch your IT career with TechSolutions Inc., a leading tech innovator in Colorado Springs! We're seeking passionate entry-level IT professionals to join our dynamic team. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while providing essential technical support to our growing client base. Our collaborative environment offers mentorship programs, professional development opportunities, and a clear path to career advancement. If you're eager to build your skills in networking, security, and cloud technologies while making a tangible impact, apply today!

Responsibilities

  • Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and in-person
  • Install, configure, and troubleshoot desktop/laptop systems, printers, and peripherals
  • Assist with user account management, access controls, and basic security protocols
  • Document all support activities using ticketing systems and knowledge base tools
  • Collaborate with senior IT staff on system upgrades and maintenance projects
  • Train end-users on new technologies and best practices

Qualifications

  • Associate's degree in IT, Computer Science, or related field OR equivalent experience
  • Basic knowledge of Windows/macOS operating systems and networking fundamentals
  • Familiarity with helpdesk software (ServiceNow, Zendesk, etc.) preferred
  • Strong problem-solving skills and ability to learn new technologies quickly
  • Excellent communication skills and customer service mindset
  • CompTIA A+ or similar certification is a plus

Required Skills

Technical Support Hardware Troubleshooting Software Installation Network Basics Customer Service Windows Administration Help Desk ITIL

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