Job Description
Launch your IT career with TechSolutions Inc., a leading tech innovator in Colorado Springs! We're seeking passionate entry-level IT professionals to join our dynamic team. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while providing essential technical support to our growing client base. Our collaborative environment offers mentorship programs, professional development opportunities, and a clear path to career advancement. If you're eager to build your skills in networking, security, and cloud technologies while making a tangible impact, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and troubleshoot desktop/laptop systems, printers, and peripherals
- Assist with user account management, access controls, and basic security protocols
- Document all support activities using ticketing systems and knowledge base tools
- Collaborate with senior IT staff on system upgrades and maintenance projects
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk software (ServiceNow, Zendesk, etc.) preferred
- Strong problem-solving skills and ability to learn new technologies quickly
- Excellent communication skills and customer service mindset
- CompTIA A+ or similar certification is a plus