Job Description
Launch your IT career with TechSolutions Inc., a leading technology innovator in Mesa's thriving tech corridor! We're seeking passionate entry-level talent to join our dynamic IT support team. This role offers hands-on experience with cutting-edge systems while providing critical support to our growing client base. Enjoy a collaborative environment, mentorship from senior engineers, and clear pathways for career advancement in cybersecurity or cloud infrastructure.
Our Mesa campus features modern facilities, flexible work options, and a culture that values continuous learning. Join us in shaping the future of technology while building your professional network in Arizona's premier tech hub.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and in-person assistance
- Install, configure, and maintain desktop/laptop systems including OS deployments and peripheral setups
- Document technical issues and resolutions using IT service management tools (ServiceNow/Jira)
- Collaborate with senior engineers on infrastructure projects involving cloud services (AWS/Azure) and cybersecurity protocols
- Conduct routine system health checks and preventative maintenance on IT assets
- Train end-users on new technologies and security best practices
- Assist in IT asset inventory management and software license compliance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred (willing to train)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with ability to troubleshoot technical issues logically
- Excellent customer service orientation and communication abilities
- Ability to work independently and as part of a fast-paced team environment
- Valid Arizona driver's license (for occasional off-site client support)