Job Description
Launch your IT career with TechSolutions Inc. in sunny Fresno! We're seeking motivated Junior IT Support Specialists to join our dynamic team. This role offers hands-on experience in enterprise-level IT operations, mentorship from senior engineers, and clear pathways for career growth. Enjoy competitive benefits, modern workspaces, and the opportunity to make tangible impact in a growing tech hub.
Our ideal candidate is a tech-savvy problem-solver with foundational knowledge of IT systems. You'll work directly with clients and internal teams to resolve technical challenges while building expertise in network infrastructure, security protocols, and cloud technologies. Perfect for recent graduates or career changers with passion for technology!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Deploy and configure workstations, laptops, and mobile devices across the organization
- Monitor network performance using tools like SolarWinds and ServiceNow
- Document technical procedures and maintain accurate asset inventories
- Collaborate with cybersecurity team on vulnerability assessments and patch management
- Assist with cloud service implementations (AWS/Azure) and SaaS application integrations
- Train end-users on new technologies and best practices
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Familiarity with helpdesk ticketing systems (ServiceNow preferred)
- Strong diagnostic and troubleshooting abilities with customer service mindset
- Experience with virtualization (VMware/Hyper-V) and cloud platforms a plus
- Valid driver's license and reliable transportation for occasional site visits
- Ability to lift 30 lbs for equipment deployment tasks