Job Description
Launch your IT career with TechSolutions NW, Portland's leading technology innovator! We're seeking passionate entry-level professionals to join our dynamic support team and shape the future of digital infrastructure. Enjoy mentorship from industry veterans, competitive benefits, and opportunities for rapid growth in a collaborative environment.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Manage user accounts and access permissions across company systems
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex troubleshooting projects
- Monitor system performance and security protocols
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Customer service experience with strong communication skills
- CompTIA A+ or similar certification preferred
- Ability to troubleshoot hardware/software issues independently
- Valid driver's license and reliable transportation