Job Description
Are you ready to kickstart your career in Information Technology? Nashville Tech Systems is seeking a motivated Junior IT Support Specialist to join our dynamic team in the heart of Music City. We are committed to fostering talent and providing a supportive environment for professionals looking to grow in the IT field.
As a member of our IT team, you will be the first point of contact for our employees, ensuring they have the technical resources they need to succeed. We offer a comprehensive training program for the right candidate, making this an excellent opportunity for recent graduates or career changers.
As a member of our IT team, you will be the first point of contact for our employees, ensuring they have the technical resources they need to succeed. We offer a comprehensive training program for the right candidate, making this an excellent opportunity for recent graduates or career changers.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware and software issues via phone, email, and in-person.
- Assist in the deployment, configuration, and maintenance of workstations, laptops, and peripherals.
- Manage and maintain accurate documentation of IT assets and helpdesk tickets.
- Collaborate with senior IT staff to resolve complex network connectivity and security issues.
- Monitor system performance and perform routine maintenance to ensure optimal uptime.
- Conduct basic user training on new software applications and company policies.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field; or equivalent work experience.
- Familiarity with Windows 10/11 and basic knowledge of Linux or macOS operating systems.
- Strong problem-solving skills and the ability to diagnose technical issues quickly.
- Excellent verbal and written communication skills with a focus on customer service.
- Willingness to obtain industry-recognized certifications (CompTIA A+, Network+) with company sponsorship.