Job Description
Are you ready to kickstart your career in the booming tech industry? ClearPath Technologies is looking for a motivated Junior IT Support Specialist to join our dynamic team in the heart of Denver, Colorado. We don't just want employees; we want future tech leaders who are eager to learn and grow.
In this role, you will be the first point of contact for our employees, ensuring they have the technical support they need to succeed. You will gain hands-on experience with enterprise-level infrastructure, cloud services, and cutting-edge hardware. If you are passionate about technology and want to work in a collaborative, innovative environment, this is the perfect opportunity for you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Configure and troubleshoot Windows and macOS operating systems, including Active Directory integration.
- Assist in the deployment, setup, and maintenance of office hardware (laptops, printers, monitors).
- Maintain accurate records of incidents and tickets using the Service Desk management system.
- Collaborate with senior IT staff to identify system improvements and implement best practices.
- Participate in on-call rotation for critical system support.
Qualifications
- Currently pursuing or holding an Associate degree in Computer Science, Information Technology, or a related field.
- Basic understanding of computer hardware components, networking concepts, and operating systems.
- Familiarity with remote connectivity tools (VPN, TeamViewer) and ticketing systems.
- Strong problem-solving skills and a 'can-do' attitude.
- Excellent communication skills, with the ability to explain technical concepts to non-technical users.
- CompTIA A+ certification is a plus but not required.