Job Description
Are you ready to launch your career in Information Technology?
TechNova Solutions is seeking a motivated Junior IT Support Specialist to join our dynamic team in Indianapolis, Indiana. As an entry-level role, this position offers an excellent opportunity to gain hands-on experience in a fast-paced corporate environment while supporting our growing client base.
We pride ourselves on innovation and employee growth. You will work alongside experienced mentors to resolve technical issues, maintain hardware, and ensure our systems run smoothly.
Responsibilities
- Provide first-level technical support via phone, email, and in-person to end-users.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Perform routine maintenance on workstations, printers, and peripherals.
- Assist in the configuration and deployment of new devices and operating systems.
- Document technical tickets and resolutions in our CRM system.
- Collaborate with the IT team to implement security updates and patches.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent hands-on experience).
- Familiarity with Microsoft Office Suite and Windows operating systems.
- Basic understanding of networking concepts (LAN, WAN, TCP/IP).
- Strong analytical thinking and problem-solving abilities.
- Excellent written and verbal communication skills.
- Ability to obtain a US work authorization.