Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in the heart of San Francisco's tech ecosystem. We're seeking passionate tech enthusiasts to provide exceptional support to our innovative team. This role offers hands-on experience with cutting-edge infrastructure while working alongside industry experts in a collaborative environment. Perfect for recent graduates or career changers with foundational tech knowledge.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage service tickets using JSM and document resolutions in knowledge base
- Deploy and configure workstations, laptops, and mobile devices
- Assist with security protocols and access management systems
- Collaborate with senior engineers on infrastructure projects
- Deliver user training on productivity tools and best practices
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred
- Basic knowledge of Windows/macOS, Active Directory, and networking
- Customer service experience with strong problem-solving skills
- Proficiency with ticketing systems (JSM, ServiceNow)
- Ability to work independently and prioritize tasks