Job Description
Launch your IT career with TechNova Solutions, a leading Silicon Valley tech firm! We're seeking passionate entry-level IT professionals to join our dynamic support team. Work alongside industry experts in a collaborative environment where your growth is prioritized. Enjoy competitive benefits, mentorship programs, and opportunities to work with cutting-edge technologies in the heart of San Jose's tech hub.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Manage user accounts, permissions, and access controls in Active Directory
- Deploy and configure workstations, laptops, and peripherals
- Document IT procedures, solutions, and knowledge base articles
- Collaborate with senior engineers on network and system maintenance
- Monitor ticket queues and maintain SLA response times
- Assist with IT asset management and inventory tracking
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with excellent communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Proficiency with Microsoft Office 365 and cloud platforms
- Ability to troubleshoot hardware/software issues independently
- Valid California driver's license required for occasional site visits