Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in the heart of Austin's thriving tech scene! We're seeking passionate tech enthusiasts ready to grow with our innovative team. You'll gain hands-on experience with cutting-edge systems while delivering exceptional user support. This is your opportunity to build a foundation in cybersecurity, cloud infrastructure, and enterprise networking. Our culture values mentorship, continuous learning, and work-life balance—perfect for ambitious newcomers to the IT field.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing system, phone, and remote tools
- Assist with system deployments, patch management, and security updates
- Document IT processes and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Monitor system health and proactively address potential issues
- Support onboarding/offboarding processes for employees
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows/macOS, Active Directory, and networking
- Strong problem-solving and communication skills
- Experience with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Ability to lift 20 lbs for equipment handling
- Valid driver's license for occasional site visits