Job Description
Join our dynamic IT team in New Orleans as a Junior IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers while supporting cutting-edge infrastructure. This role offers hands-on experience with network administration, system troubleshooting, and cybersecurity best practices in a collaborative environment. Enjoy competitive benefits, mentorship from industry experts, and opportunities for professional growth within our rapidly expanding tech hub.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and access controls across platforms
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes, incidents, and resolutions in service desk software
- Collaborate with senior team on system upgrades and security patching
- Monitor network performance and proactively address potential issues
- Train staff on new technologies and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS, Active Directory, and network fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong troubleshooting skills with diagnostic tools and methodologies
- Excellent communication and customer service abilities
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license and reliable transportation