Job Description
Launch your IT career with TechForward Solutions! We're seeking passionate entry-level IT professionals to join our dynamic Oakland team. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while providing essential technical support to our innovative clients. This is your chance to grow in a collaborative environment with mentorship from industry experts and opportunities for skill development in cloud systems, cybersecurity, and network administration.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT processes and maintain accurate service logs
- Collaborate with senior engineers on infrastructure projects
- Assist with cybersecurity best practices implementation
- Train users on new technologies and software applications
- Monitor system performance and troubleshoot technical incidents
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (not required)