Job Description
Join our dynamic IT team as a Junior IT Support Specialist! We're seeking passionate tech enthusiasts to provide exceptional user support and maintain our digital infrastructure. This role offers hands-on experience with cutting-edge technologies while serving as a launchpad for your IT career. Enjoy comprehensive training, mentorship from industry experts, and a collaborative work environment in Sacramento's thriving tech hub.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document incidents, resolutions, and standard operating procedures
- Collaborate with senior IT staff on system upgrades and projects
- Train users on new technologies and best practices
- Monitor system performance and security alerts
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and in team environments