Job Description
Join our dynamic team as a Junior IT Support Specialist in sunny Tucson! We're seeking passionate tech newcomers to deliver exceptional user support while launching your IT career. Enjoy competitive pay, comprehensive training, and a collaborative environment where your growth matters. Perfect for recent graduates or career-changers ready to thrive in Arizona's booming tech sector.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate inventory records
- Collaborate with senior team on network security best practices
- Train end-users on new technologies and software applications
- Assist with server monitoring and basic system administration tasks
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Basic knowledge of Windows OS and Active Directory
- Strong problem-solving and communication skills
- Ability to lift 30lbs for equipment installation
- Valid Arizona driver's license (for occasional site visits)
- Experience with ticketing systems like ServiceNow preferred