Job Description
Are you ready to launch your career in the dynamic world of Information Technology? Albuquerque Digital Systems is seeking a motivated and eager Junior IT Support Specialist to join our growing team. We specialize in delivering top-tier tech solutions to local businesses, and we are looking for someone with a passion for technology and a desire to learn.
In this role, you will be the first point of contact for our clients, troubleshooting hardware and software issues, managing user accounts, and ensuring our network infrastructure runs smoothly. We offer a comprehensive training program, mentorship from senior engineers, and a clear pathway for advancement. If you are tech-savvy and ready to turn your passion into a profession, apply today!
Responsibilities
- Provide tier-one technical support to employees and clients via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Install, configure, and maintain computer workstations, printers, and peripherals.
- Manage user accounts, permissions, and security protocols (Active Directory).
- Assist in the deployment and setup of new hardware and software systems.
- Monitor system performance and perform routine maintenance to ensure optimal uptime.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science, IT, or related field preferred.
- Basic understanding of computer hardware components, operating systems (Windows/Linux), and networking concepts.
- Familiarity with troubleshooting techniques and help desk software.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Excellent communication skills and a customer-centric attitude.
- CompTIA A+ certification is a plus but not required.