Job Description
Launch your IT career with TechSolutions Milwaukee! We're seeking passionate tech enthusiasts to join our dynamic support team. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while providing essential technical assistance to our clients. This role offers structured training, mentorship from industry experts, and clear growth paths into specialized IT fields. Join our collaborative culture where your problem-solving skills and eagerness to learn will drive innovation.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Assist with network monitoring and security protocols
- Collaborate with senior engineers on complex system deployments
- Conduct user training on new technologies and best practices
- Support IT asset inventory and lifecycle management
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Experience with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Ability to lift 30 lbs for equipment maintenance