Job Description
Are you looking to kickstart your career in the fast-paced world of Information Technology? InnovateTech Solutions is seeking a motivated Junior IT Support Associate to join our dynamic team in Jacksonville, FL.
We are committed to professional development and offer comprehensive training for candidates with a passion for technology. If you possess a strong desire to learn and a problem-solving mindset, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for professional certification reimbursement.
- Collaborative and innovative work environment.
- Clear career progression path from Support to System Administration.
Don't let a lack of experience hold you back; bring your enthusiasm and drive instead!
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Log, track, and manage IT service tickets using our ticketing system.
- Assist in the installation, configuration, and maintenance of desktop computers, printers, and peripherals.
- Perform routine system updates, patch management, and security checks.
- Collaborate with senior IT staff to implement new software deployments.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Familiarity with Windows operating systems and Microsoft Office Suite.
- Basic understanding of networking concepts (LAN, WAN, IP addressing).
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication abilities.
- CompTIA A+ certification is a plus but not required.