Job Description
Welcome to TechHorizon Solutions, where we are transforming the digital landscape of Wichita. We are currently seeking a dedicated Junior IT Support Associate to join our dynamic team. If you have a passion for technology and a drive to learn, this is the perfect opportunity to kickstart your career in Information Technology with immediate training and mentorship.
We offer a hybrid work environment, a comprehensive benefits package, and a culture that values innovation and growth. Whether you are a recent graduate or looking to pivot into tech, our team is ready to guide you.
Responsibilities
- Provide exceptional technical support to employees via phone, email, and in-person at our Wichita headquarters.
- Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, and peripherals.
- Manage and respond to help desk tickets in a timely and professional manner.
- Assist in the deployment of new workstations and the setup of user accounts and permissions.
- Maintain accurate records of all technical issues and resolutions in the ticketing system.
- Collaborate with senior IT staff to identify system improvements and implement security best practices.
Qualifications
- High school diploma or equivalent (Associate degree in IT, Computer Science, or related field preferred).
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills with a customer-first mindset.
- Willingness to obtain relevant IT certifications (we provide sponsorship).
- Basic understanding of networking concepts is a plus but not required.