Job Description
Are you ready to launch a rewarding career in technology? Apex Systems is seeking a motivated Junior IT Support Associate to join our innovative team in Raleigh, NC. This is an excellent opportunity for recent graduates or career changers looking to gain hands-on experience in a fast-paced IT environment.
We offer a comprehensive training program, mentorship from senior engineers, and a clear path for professional growth. If you are passionate about technology, enjoy solving problems, and want to be part of a company that values your potential, we want to hear from you.
Why Join Us?
- Competitive starting salary and full benefits package.
- On-the-job training and certifications support.
- Dynamic and inclusive company culture.
- Opportunity to work with cutting-edge technology.
Responsibilities
- Provide first-level technical support for employees via phone, email, and ticketing systems.
- Troubleshoot and resolve hardware and software issues, including printers, laptops, and operating systems.
- Assist in the setup, configuration, and maintenance of desktop environments and peripherals.
- Manage and document IT assets and inventory in the CMDB.
- Collaborate with the network team to diagnose and resolve connectivity issues.
- Respond to and prioritize incoming helpdesk tickets to ensure timely resolution.
- Conduct user training sessions on new software applications and security protocols.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Basic understanding of computer hardware components and peripherals.
- Familiarity with Microsoft Windows and basic knowledge of Linux or Mac OS is a plus.
- Strong problem-solving skills and logical thinking abilities.
- Excellent written and verbal communication skills.
- Ability to work independently as well as part of a collaborative team.
- Current enrollment in a relevant degree program is acceptable for recent graduates.