Job Description
Are you ready to kickstart your career in the tech industry? TechNova Solutions is urgently hiring a Junior IT Support Associate to join our fast-paced team in Austin, Texas. We are a forward-thinking organization seeking motivated individuals who are eager to learn and grow in a supportive environment.
As a Junior IT Support Associate, you will be the face of our IT department, helping employees resolve technical issues and ensuring our technology infrastructure operates at peak performance. We value passion, curiosity, and problem-solving skills over years of experience. If you are tech-savvy and looking for an opportunity to build a solid foundation in IT, we want to meet you!
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems for hardware and software issues.
- Assist in the installation, configuration, and troubleshooting of desktop computers, laptops, printers, and mobile devices.
- Perform routine system maintenance, including updates, patch management, and basic backups.
- Support the onboarding process for new employees by setting up workstations and providing necessary training.
- Monitor network performance and escalate critical incidents to senior administrators.
- Maintain accurate documentation of all technical issues and resolution steps.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
- Strong interest in computer hardware, operating systems (Windows 10/11, macOS), and network fundamentals.
- Excellent written and verbal communication skills with a customer-centric approach.
- Ability to troubleshoot common technical problems independently and logically.
- Willingness to work flexible hours and be available for on-call support when needed.
- Familiarity with ITIL or basic help desk concepts is a plus but not required.