Job Description
Are you ready to kickstart your career in technology?
We are currently urgent hiring for IT Support Specialists in New York! We offer comprehensive training for candidates who are eager to learn and ready to start tomorrow. If you have a passion for technology and want to work for a dynamic company that values growth, we want to hear from you.
As a member of our team, you will be the first point of contact for our clients, resolving technical issues and ensuring smooth operations. No prior experience is required; we provide all the tools and mentorship you need to succeed.
Responsibilities
- Provide Tier 1 Technical Support: Assist end-users via phone and email with hardware and software troubleshooting.
- Install and Configure Systems: Set up workstations, install necessary applications, and configure network settings.
- Manage User Accounts: Create and maintain user profiles, manage access permissions, and ensure security compliance.
- Monitor System Performance: Track system health and alert the team to potential issues before they impact users.
- Document Incidents: Maintain accurate and detailed records of all technical issues and resolutions in our ticketing system.
- Conduct Training: Assist in educating new hires on company policies and standard operating procedures.
Qualifications
- High School Diploma: Minimum requirement; Associate's degree in IT or related field is a plus.
- Basic Computer Literacy: Familiarity with Windows, macOS, and common office software.
- Strong Communication Skills: Ability to explain complex technical concepts to non-technical users clearly.
- Problem-Solving Mindset: Proactive approach to identifying and resolving technical issues.
- Reliability: Punctual and dependable with a willingness to learn new skills quickly.
- Availability: Ability to start work immediately (Tomorrow).