Job Description
Join our dynamic team as an IT Support Specialist with comprehensive paid training! We're urgently hiring motivated individuals in Boston to launch their careers in technology. No prior experience required – we provide hands-on training in network security, system administration, and cloud technologies. Enjoy competitive benefits, growth opportunities, and a collaborative environment at our downtown Boston headquarters. Perfect for career changers and recent graduates!
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide end-user technical support via phone and remote access
- Monitor network security and implement best practices
- Document IT processes and maintain system documentation
- Collaborate with cross-functional teams on technology projects
- Train end-users on new systems and procedures
- Manage inventory and asset lifecycle of IT equipment
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and communication skills
- Basic knowledge of Windows/macOS/Linux environments
- Customer service experience (retail/service industry acceptable)
- Ability to learn technical concepts quickly
- Valid driver's license (for occasional equipment pickups)
- Pass background check and drug screening
- Must be available for training (Mon-Fri, 9am-5pm for 4 weeks)