Job Description
Welcome to Apex Digital Solutions, a premier technology firm dedicated to driving innovation in the Southwest. We are currently seeking a motivated Entry Level IT Support Specialist to join our growing team in Mesa, Arizona. If you are a tech enthusiast looking to launch your career in a fast-paced, supportive environment, we want to meet you.
In this role, you will be the first point of contact for our clients, ensuring seamless technology operations. We offer comprehensive training and a clear pathway for professional advancement for the right candidate.
Responsibilities
- Troubleshoot and Resolve: Provide first-level technical support for hardware and software issues, including printers, laptops, and operating systems.
- User Support: Assist employees with password resets, account access, and general IT inquiries in a professional and timely manner.
- System Maintenance: Monitor system performance and perform routine maintenance to ensure optimal functionality.
- Asset Management: Assist in the inventory, tagging, and deployment of new hardware and software assets.
- Documentation: Maintain accurate records of technical issues, resolutions, and helpdesk tickets.
- Team Collaboration: Work closely with senior IT staff to learn best practices and contribute to team goals.
Qualifications
- Education: High school diploma or GED required; Associate degree or certification in IT (CompTIA A+, Network+) is a plus but not mandatory.
- Technical Skills: Basic understanding of computer hardware components, operating systems (Windows 10/11), and networking concepts.
- Problem Solving: Strong analytical skills with the ability to diagnose and resolve technical problems efficiently.
- Communication: Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Soft Skills: A customer-focused attitude, patience, and a willingness to learn.
- Availability: Ability to work full-time hours, Monday through Friday.