Job Description
Are you ready to launch your career in the fast-paced world of Information Technology? TechNova Solutions is looking for ambitious individuals to join our growing team as Entry Level IT Support Specialists. We value curiosity, drive, and a genuine passion for solving complex problems.
At TechNova, you won't just be answering tickets; you'll be the frontline hero helping our employees navigate the digital landscape. We offer a comprehensive training program to get you up to speed quickly and provide clear pathways for professional growth. Join us and build a future-proof career in technology.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person troubleshooting.
- Troubleshoot and resolve hardware and software issues for desktops, laptops, and peripherals.
- Assist in the deployment, configuration, and setup of new workstations and mobile devices.
- Maintain and update accurate inventory records for all IT assets.
- Collaborate with senior IT staff to implement security patches and system upgrades.
- Document all technical issues and resolutions in the helpdesk system for future reference.
Qualifications
- High school diploma or equivalent (Bachelor’s degree in Computer Science or IT is a plus).
- Basic understanding of computer hardware, operating systems (Windows/Linux), and networking concepts.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn).
- Strong problem-solving skills and the ability to think on your feet.
- Excellent communication skills with a customer-first attitude.
- Willingness to obtain relevant IT certifications (we support certification costs).