Job Description
Welcome to TechNova Solutions, a leading provider of innovative technology services. We are looking for a motivated Entry Level IT Support Specialist to join our dynamic team in Fresno, CA. If you are passionate about technology and eager to launch a career in IT, we want to hear from you. We provide comprehensive on-the-job training and a clear path for professional growth.
Why Join Us?
- Career Growth: Dedicated mentorship and clear advancement opportunities.
- Modern Environment: Work with cutting-edge technology and a collaborative team.
- Competitive Benefits: Health, dental, and vision insurance starting day one.
As a Support Specialist, you will be the first point of contact for our clients, ensuring they have the technical assistance they need to succeed. We value curiosity, dedication, and a strong work ethic.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist in the deployment, configuration, and maintenance of desktop computers, laptops, and peripherals.
- Monitor system performance and respond to help desk tickets in a timely manner.
- Collaborate with senior IT staff to implement software updates and security patches.
- Maintain accurate and up-to-date documentation of all technical issues and resolutions.
- Conduct basic training sessions for end-users on software applications and company policies.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field is a plus.
- Familiarity with Microsoft Office Suite and basic operating systems (Windows/macOS).
- Strong problem-solving skills and the ability to troubleshoot technical issues.
- Excellent written and verbal communication skills.
- Ability to work independently as well as part of a collaborative team.
- Eagerness to learn new technologies and adapt to a fast-paced environment.