Job Description
Are you looking to kickstart your career in technology? TechNova Solutions is seeking a motivated Entry Level IT Support Specialist to join our dynamic team in the heart of San Antonio. We are committed to fostering a culture of learning and innovation, making this the perfect opportunity for recent graduates or career changers looking to break into the IT industry.
As part of our growing IT department, you will work alongside experienced professionals, gaining hands-on experience in a fast-paced environment. You will be the first point of contact for our employees, ensuring that our technology infrastructure runs smoothly and efficiently.
Responsibilities
- Provide technical support and troubleshooting for hardware and software issues.
- Assist in the deployment and configuration of new workstations and peripherals.
- Monitor network performance and report any anomalies to the senior team.
- Manage and maintain the inventory of IT equipment and supplies.
- Conduct user training sessions on new software applications and security protocols.
- Document all technical issues and resolutions in the IT helpdesk system.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- CompTIA A+ certification is a plus but not required.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Familiarity with Windows operating systems and basic networking concepts.
- Enthusiasm for learning new technologies and a customer-service mindset.