Job Description
Launch your tech career with InnovateTech Solutions! We're seeking passionate entry-level IT professionals to join our dynamic team in Seattle. As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for our clients. Enjoy a collaborative environment, mentorship from industry veterans, and clear pathways to career growth. Join us in shaping the future of tech!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls in Active Directory
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with cross-functional teams to resolve complex technical challenges
- Implement cybersecurity best practices for endpoint protection
- Conduct regular system backups and disaster recovery drills
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS, networking fundamentals, and cloud services
- Strong troubleshooting skills with logical problem-solving approach
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred (not required)
- Proficient with ticketing systems (e.g., Jira, ServiceNow)
- Ability to work independently and prioritize tasks effectively