Job Description
Are you a tech-savvy recent graduate or career-changer ready to launch your IT career? TechSolutions Inc. is seeking passionate IT Support Specialists to join our dynamic team in Indianapolis. As a key member of our IT department, you'll provide critical technical support to employees and clients while gaining hands-on experience in a fast-paced environment. We offer comprehensive training, mentorship, and growth opportunities for motivated individuals eager to excel in the technology sector.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and in-person support
- Deploy and configure desktops, laptops, and mobile devices
- Manage user accounts, permissions, and access controls
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior IT staff on network and security projects
- Provide training to end-users on new technologies
- Monitor system performance and escalate complex issues
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and prioritize tasks
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional site visits