Job Description
Launch your IT career with TechCore Solutions, Milwaukee's premier tech innovator! We're seeking passionate entry-level IT professionals to join our dynamic support team. As an IT Support Specialist, you'll be the backbone of our digital infrastructure, solving challenges and enabling seamless operations. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans. Grow your skills in a collaborative environment while serving local businesses and communities.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts and permissions across Active Directory
- Document IT processes and maintain knowledge base articles
- Assist with cybersecurity protocols and data protection measures
- Collaborate with cross-functional teams on system implementations
- Train end-users on technology best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Customer service mindset with strong communication skills
- Ability to troubleshoot hardware/software issues systematically
- CompTIA A+ certification or willingness to obtain within 6 months
- Proficiency with Microsoft Office 365 and ticketing systems
- Valid driver's license for occasional on-site support