Job Description
Launch your tech career with TechSolutions Inc., Tucson's leading IT innovator! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team and deliver exceptional technical assistance to clients across diverse industries. Enjoy comprehensive training, mentorship from industry veterans, and a collaborative environment that values growth and innovation. Perfect for recent graduates or career changers with foundational tech knowledge!
Responsibilities
- Provide responsive technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, printers, and network components
- Document technical procedures and maintain accurate ticketing system records
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Conduct user training sessions on new technologies and security protocols
- Monitor network performance and escalate critical issues promptly
- Support cloud-based applications including Microsoft 365 and Google Workspace
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional on-site client visits
- Ability to lift 30 lbs for equipment installation/maintenance