Job Description
Join our dynamic IT team as an Entry Level IT Support Specialist and launch your career in technology! We're seeking motivated tech enthusiasts passionate about solving problems and delivering exceptional service. This role offers hands-on experience with cutting-edge systems while supporting our organization's digital infrastructure. Enjoy a collaborative environment with mentorship opportunities and clear pathways for professional growth.
As a key member of our Fresno-based team, you'll gain exposure to network administration, cybersecurity fundamentals, and cloud technologies. We provide comprehensive training and a supportive culture that values innovation and continuous learning. If you're ready to turn your technical aptitude into a rewarding career, we encourage you to apply!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person assistance
- Install, configure, and troubleshoot Windows/macOS workstations and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical procedures, solutions, and network configurations
- Assist with network monitoring, security updates, and patch management
- Collaborate with senior IT staff on infrastructure projects and system deployments
- Deliver training to end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows 10/11 and macOS operating systems
- Strong troubleshooting skills with logical problem-solving approach
- Excellent written and verbal communication abilities
- CompTIA A+ certification or willingness to obtain within 6 months
- Ability to lift 25 lbs and work in various office environments