Job Description
Join TechForward Solutions as an Entry-Level IT Support Specialist and launch your career in Sacramento's thriving tech scene! We're seeking motivated individuals passionate about technology to provide exceptional technical support to our diverse client base. This role offers comprehensive training, mentorship from senior engineers, and clear pathways to specialization in cybersecurity, cloud infrastructure, or network administration. Enjoy a modern downtown workspace, competitive benefits package, and opportunities to work with cutting-edge technologies in a collaborative environment.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote desktop for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS workstations and peripherals
- Manage Active Directory accounts, group policies, and user permissions
- Document technical procedures and maintain asset management databases
- Collaborate with cross-functional teams on infrastructure projects
- Implement security protocols and best practices for endpoint protection
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Strong troubleshooting skills for Windows/macOS environments
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Excellent communication and customer service abilities
- Ability to lift 30 lbs and work in a fast-paced environment
- Valid California driver's license for occasional off-site support