Job Description
Join InnovateTech Solutions as an IT Support Specialist and kickstart your career in Charlotte's thriving tech hub! We're seeking passionate tech enthusiasts to provide essential IT infrastructure support to our growing client base. This role offers hands-on experience with cutting-edge technology while delivering exceptional customer service in a dynamic environment. Enjoy competitive benefits, mentorship from industry veterans, and clear career progression paths within our award-winning IT department.
Responsibilities
- Deploy, configure, and maintain desktop/laptop hardware and software systems
- Troubleshoot and resolve hardware, software, and network issues for end-users
- Manage Active Directory accounts, permissions, and group policies
- Document technical procedures and maintain IT asset inventory
- Provide remote and on-site technical support via ticketing systems
- Collaborate with network and security teams on infrastructure projects
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ or similar certification preferred
- Proficiency with Windows OS and Microsoft Office 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong customer service and communication skills
- Ability to work independently and prioritize tasks
- Valid driver's license for occasional client visits