Job Description
Join our dynamic IT team at TechSolutions Inc. and launch your career in technology! We're seeking passionate entry-level professionals to provide essential technical support to our growing client base. This role offers hands-on experience with cutting-edge systems while fostering professional growth through mentorship and training. Enjoy competitive benefits, flexible work arrangements, and a collaborative environment where your ideas matter.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, printers, and network equipment
- Document technical procedures and maintain accurate asset inventory systems
- Collaborate with senior engineers to resolve complex infrastructure problems
- Assist with cybersecurity protocols and data backup processes
- Train end-users on new software implementations and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, Active Directory, and networking fundamentals
- Strong diagnostic and problem-solving abilities with customer service focus
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Excellent written and verbal communication skills
- Ability to work independently and prioritize tasks in a fast-paced environment