Job Description
Are you ready to kickstart your career in Information Technology?
Nexus Technologies is currently seeking a motivated IT Support Associate to join our dynamic team in Los Angeles, CA. We are looking for individuals who are passionate about technology and eager to learn in a fast-paced environment. As a key member of our IT department, you will be the first point of contact for technical support, ensuring our internal operations run smoothly.
Why Join Us?
- Comprehensive training and mentorship programs.
- Competitive salary and benefits package.
- Opportunity for rapid career growth within the tech industry.
If you are ready to dive into the world of IT, we want to hear from you. Apply today!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person, troubleshooting hardware and software issues.
- Manage and maintain the IT ticketing system (ServiceNow/Jira) by logging, prioritizing, and resolving technical requests efficiently.
- Assist with the deployment and configuration of new computers, laptops, and peripherals for incoming employees.
- Monitor network connectivity and perform basic server maintenance to ensure 99.9% uptime.
- Collaborate with the Senior IT team to implement security patches and software updates across the organization.
- Maintain an organized inventory of IT assets and hardware supplies.
- Document all technical procedures and incidents in the company knowledge base.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field, OR equivalent work experience in a technical support role.
- Familiarity with Microsoft Windows and macOS operating systems.
- Basic understanding of computer networking concepts (LAN, WAN, IP addressing).
- Strong customer service skills with the ability to communicate complex technical concepts to non-technical users.
- Eagerness to obtain relevant IT certifications (e.g., CompTIA A+, Network+).
- High school diploma or GED required; Associate degree preferred.
- Ability to work independently and prioritize tasks in a busy environment.