Job Description
Are you a tech enthusiast looking to launch your career in Philadelphia, PA? We are seeking a driven and eager IT Associate to join our growing team. This is a fantastic opportunity for recent graduates or career changers to gain hands-on experience in a dynamic environment.
At Philly Tech Solutions, we believe in nurturing talent. You will work closely with our senior IT staff to support our diverse client base, ensuring seamless technology operations. If you are ready to turn your passion for technology into a rewarding profession, we want to hear from you.
Responsibilities
- Provide Tier 1 technical support to end-users via phone, email, and in-person.
- Diagnose and troubleshoot hardware and software issues on desktops, laptops, and printers.
- Assist in the deployment and configuration of new workstations and operating systems.
- Maintain accurate documentation of all tickets, incidents, and resolutions in the Service Desk system.
- Monitor system performance and assist in maintaining network security protocols.
- Collaborate with senior staff to identify process improvements and implement best practices.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or related field preferred.
- Basic understanding of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Familiarity with networking concepts, such as IP addressing, DNS, and basic router setup.
- Strong problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Exceptional customer service skills and a professional demeanor.
- Willingness to obtain relevant IT certifications (CompTIA A+ preferred).