Job Description
Are you ready to launch a career in technology? NovaTech Systems is currently seeking a motivated Entry-Level Technical Support Specialist to join our growing team in Oklahoma City. We offer an immediate start, comprehensive training, and a clear path for career advancement.
In this role, you will be the first point of contact for our clients, providing top-tier technical assistance and problem-solving solutions. We are looking for eager learners who are passionate about technology and customer service.
Why You Should Apply
- Immediate Start: We don't wait long. Get hired and working this week.
- No Experience Required: We provide full paid training to get you certified.
- Career Growth: Opportunities to advance into Senior IT and Management roles.
Responsibilities
- Diagnose and troubleshoot basic hardware, software, and network issues for end-users.
- Provide exceptional customer service via phone, email, and live chat support.
- Document all technical issues and resolutions in our ticketing system accurately.
- Guide clients through step-by-step technical procedures remotely.
- Collaborate with the IT infrastructure team to escalate and resolve complex tickets.
- Conduct quality assurance checks on support tickets to ensure high service standards.
Qualifications
- High school diploma or GED equivalent required.
- Basic understanding of computer operating systems (Windows/Mac) and internet browsers.
- Strong verbal and written communication skills with a focus on clarity.
- Ability to work independently in a remote or hybrid office environment.
- Reliable high-speed internet connection and a quiet workspace.