Job Description
Are you ready to kickstart your career in the heart of Silicon Valley? We are looking for a passionate Entry Level IT Support Associate to join our dynamic team in San Jose. At Silicon Valley Innovations, we believe in fostering talent and providing a clear pathway for growth in the tech industry.
As an Entry Level IT professional, you will work alongside senior engineers and support staff to ensure our infrastructure runs smoothly. This is a fantastic opportunity for recent graduates or career changers looking to break into the tech sector.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- On-the-job training in modern technologies.
- Collaborative and inclusive work environment.
Responsibilities
- Provide first-level technical support for hardware and software issues via ticketing system.
- Assist in the setup, configuration, and maintenance of desktop environments and peripherals.
- Troubleshoot network connectivity issues and resolve user inquiries efficiently.
- Collaborate with the IT team to implement new software updates and security patches.
- Document technical issues and resolutions in the knowledge base.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Familiarity with Windows and macOS operating systems.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Strong problem-solving skills and attention to detail.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.