Job Description
Launch your IT career with NexusTech Solutions! We're seeking passionate entry-level professionals to join our dynamic support team in Fort Worth. As an IT Support Specialist, you'll be the first point of contact for technical issues, helping colleagues and clients navigate digital challenges with confidence. We provide comprehensive training, mentorship, and clear growth paths into cybersecurity, systems administration, or cloud roles. Our collaborative culture values curiosity and problem-solving, making this the perfect springboard for tech newcomers.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document incident resolutions and maintain accurate knowledge base entries
- Collaborate with senior engineers on complex troubleshooting escalations
- Assist with cybersecurity protocols and access management tasks
- Conduct routine system health checks and preventive maintenance
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking concepts
- Familiarity with helpdesk ticketing systems (ServiceNow, Jira, etc.)
- Strong customer service orientation and communication skills
- Ability to troubleshoot hardware/software issues methodically
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional off-site support