Job Description
Welcome to Apex Digital Solutions, a leading provider of customer technology support services. We are currently seeking motivated Entry Level Technical Support Specialists to join our growing team in Chicago, Illinois.
Whether you are fresh out of college or looking to pivot your career, we offer a comprehensive, paid training program designed to get you up to speed quickly. If you have a passion for technology and excellent communication skills, this is your chance to start a rewarding career with a top-tier company.
Why Join Us?
- Full Training Provided: No prior experience necessary.
- Weekend Shifts: Competitive weekend premiums and flexible scheduling.
- Career Growth: Clear pathways to senior technical roles and management.
- Modern Environment: Work in a dynamic, collaborative office setting.
Responsibilities
- Provide first-level technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot basic hardware and software connectivity issues.
- Guide customers through technical solutions using our internal knowledge base.
- Document all customer interactions, inquiries, and resolutions accurately.
- Collaborate with the senior technical team to escalate and resolve complex issues.
- Maintain a high level of customer satisfaction and professional etiquette during every interaction.
- Participate in daily training sessions, role-plays, and skill-building workshops.
Qualifications
- High school diploma or GED required; Associate’s degree or Bachelor’s degree preferred but not mandatory.
- Strong desire to learn and a self-starter attitude.
- Excellent verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) as part of the standard shift schedule.
- Basic computer literacy and internet navigation skills.
- Reliable internet connection and a quiet workspace if working remotely.
- Must be authorized to work in the United States.