Job Description
We are looking for a Technical Support Associate to join our dynamic team in the heart of Boston. This is an entry-level position perfect for recent graduates or career changers looking to break into the IT industry immediately. You will receive comprehensive training and mentorship to become a certified support specialist. If you are tech-savvy, patient, and eager to learn, this is your chance to launch a rewarding career.
Why Apply?
- Immediate Start: No waiting period. Begin contributing from Day 1.
- No Experience Required: We provide all the training you need to succeed.
- Competitive Benefits: Health, dental, and vision insurance from day one.
- Career Growth: Clear pathways to Senior Support and Management roles.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat.
- Troubleshoot hardware and software issues for a diverse range of clients.
- Document technical issues and resolutions in our CRM system.
- Collaborate with senior engineers to escalate complex technical problems.
- Stay updated on the latest technology trends and product features.
Qualifications
- High school diploma or equivalent (Bachelor’s degree is a plus but not required).
- Basic understanding of computers, operating systems, and internet browsers.
- Strong written and verbal communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Must be available for full-time shifts, including weekends if necessary.