Job Description
Are you looking to launch a successful career in the fast-paced tech industry? Apex Digital Solutions is currently seeking motivated Entry Level Technical Support Associates to join our growing team in Orlando, Florida.
We value potential over experience. Whether you are a recent graduate or looking to switch careers, we provide comprehensive training to help you succeed. This is a fantastic opportunity to earn a competitive income while gaining valuable industry experience.
Responsibilities
- Provide top-tier technical support to customers via phone, email, and live chat.
- Troubleshoot and resolve basic hardware and software issues efficiently.
- Document customer interactions, issues, and resolutions in our CRM system.
- Collaborate with senior team members to learn advanced technical skills.
- Stay updated on the latest product features and industry standards.
- Maintain a professional and positive attitude during high-volume support periods.
Qualifications
- No prior experience or technical degree required; we will train you.
- Strong written and verbal communication skills.
- Basic computer literacy and internet navigation skills.
- Ability to work in a fast-paced, team-oriented environment.
- High school diploma or equivalent required.
- Willingness to learn new technologies quickly.