Job Description
Launch your tech career without prior experience! FutureTech Academy offers a comprehensive 12-week paid training program for aspiring IT professionals. Our immersive curriculum covers networking, cybersecurity fundamentals, and cloud computing basics. You'll gain hands-on experience with industry tools while receiving mentorship from certified instructors. This entry-level position transitions to a full-time role upon successful program completion with competitive benefits including health insurance, 401K matching, and paid time off. No technical background required – just bring your eagerness to learn and grow in Illinois's thriving tech hub!
Responsibilities
- Complete 12-week paid training in networking and security fundamentals
- Provide Tier 1 technical support to enterprise clients via phone and chat
- Document ticket resolutions using IT service management software
- Collaborate with senior engineers on complex troubleshooting cases
- Participate in weekly skill-building workshops and certification prep
- Maintain hardware/software inventory and asset tracking systems
- Adhere to ITIL best practices and security protocols
Qualifications
- No prior IT experience required
- High school diploma or equivalent required
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic computer literacy with Windows/Mac OS proficiency
- Ability to learn technical concepts quickly
- Valid U.S. work authorization and willingness to relocate to Chicago
- Passion for technology and continuous learning