Job Description
Ready to launch your career in tech? No experience required! Austin Digital Solutions is urgently hiring motivated individuals for our Entry-Level Tech Support Specialist position. Join our innovative team and start tomorrow with paid training and growth opportunities. Perfect for recent graduates or career changers who thrive in fast-paced environments.
Why Join Us?
- Competitive hourly pay plus performance bonuses
- Comprehensive paid training program
- Clear career advancement path to senior roles
- Modern downtown Austin office with free parking
- Health benefits, 401k matching, and PTO
Responsibilities
- Provide first-level technical support via phone, chat, and email
- Troubleshoot hardware/software issues for enterprise clientsDocument cases using our CRM system with precision
- Collaborate with senior engineers on complex escalations
- Participate in daily team training sessions
- Contribute to knowledge base articles and FAQs
Qualifications
- High school diploma or equivalent (college preferred)
- Zero tech experience required – we train everyone!
- Exceptional problem-solving and communication skills
- Ability to learn new technologies quickly
- Strong attention to detail and documentation habits
- Valid Texas driver’s license (for occasional client visits)
- Proficiency in Microsoft Office suite