Job Description
Are you looking to kickstart your career in the fast-paced world of Information Technology? Apex Digital Solutions is looking for enthusiastic, driven individuals to join our team as Entry Level Tech Support Specialists. We offer comprehensive on-the-job training and a clear path for career advancement.
In this role, you will be the first point of contact for our clients, helping to resolve technical issues and ensuring a seamless user experience. We value curiosity and a willingness to learn over prior experience.
Why Join Us?
- Zero Experience Required: We provide full training.
- Career Growth: Clear pathways to Senior Support, Systems Administration, and Network Engineering.
- Modern Environment: Work with cutting-edge technology and tools.
- Competitive Pay: Starting at $18.00/hour with performance-based bonuses.
Don't let a lack of experience hold you back. Apply today and become part of our growing family in Sacramento!
Responsibilities
- Provide friendly and professional technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot basic hardware, software, and connectivity issues.
- Document all technical interactions and resolutions in our ticketing system.
- Collaborate with senior IT staff to learn best practices and advanced troubleshooting techniques.
- Assist in the setup and configuration of new user workstations and devices.
- Maintain a high level of knowledge regarding current software versions and operating systems.
- Escalate complex issues to Tier 2 support when necessary, ensuring timely resolution.
Qualifications
- High School Diploma or GED required (Bachelor’s degree in Computer Science or related field is a plus).
- Basic computer literacy, including familiarity with Windows and Mac operating systems.
- Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Strong problem-solving mindset and attention to detail.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to learn new technologies and complete training programs.
- Reliable internet connection and a quiet workspace (if working remotely).