Job Description
Start your tech career tomorrow with InnovateTech Solutions! We're urgently hiring Entry-Level Tech Support Specialists for our San Jose headquarters and Austin, TX office. No experience required – just bring your passion for technology and customer service. Our 48-hour onboarding process means you could start earning this week!
What We Offer:
- Same-week start date available
- Comprehensive paid training program
- Career advancement into cybersecurity or cloud roles
- Full benefits package (Day 1 eligibility)
Responsibilities
- Provide Tier 1 technical support via phone, chat, and email
- Troubleshoot hardware/software issues for enterprise clients
- Document tickets using Salesforce CRM
- Collaborate with senior engineers on complex escalations
- Maintain 95%+ customer satisfaction metrics
- Participate in daily standup meetings
Qualifications
- High school diploma or equivalent (degree preferred)
- Ability to start within 48 hours of offer acceptance
- Basic knowledge of Windows/macOS operating systems
- Excellent written and verbal communication skills
- Valid US work authorization
- Willingness to work flexible shifts (including weekends)
- No criminal record (background check required)