Job Description
Join Our Team: Urgent Hiring for Entry-Level Tech Support
Are you ready to launch your career in technology? San Diego Digital Solutions is urgently hiring enthusiastic individuals to join our growing team. We are looking for candidates who are eager to learn, ready to start tomorrow, and possess a passion for helping others succeed. No prior experience is required—we provide comprehensive paid training!
As a member of our support team, you will be the first point of contact for our clients, ensuring they receive top-tier technical assistance. This is a fantastic opportunity for recent graduates or anyone looking to pivot into the tech industry with immediate availability.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat with a professional and friendly demeanor.
- Provide basic technical troubleshooting and guidance for software and hardware issues.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with senior technicians to resolve complex escalations.
- Stay updated on company products and services to provide accurate information.
- Maintain a high level of customer satisfaction while adhering to performance metrics.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy and familiarity with Windows/Mac operating systems.
- Reliable high-speed internet connection and a quiet workspace.
- Strong communication skills and a desire to help others.
- Ability to work flexible hours, including weekends and evenings.
- Willingness to undergo a paid background check and drug screening.