Job Description
Join our dynamic IT team at Omaha Tech Solutions and launch your career in technology! We're seeking motivated entry-level professionals to provide essential technical support and maintain our digital infrastructure. As a key member of our growing department, you'll gain hands-on experience with enterprise systems while contributing to a culture of innovation and collaboration. Enjoy competitive benefits, mentorship opportunities, and a supportive environment designed to accelerate your professional growth.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person assistance
- Install, configure, and troubleshoot desktops, laptops, and peripheral devices
- Manage user accounts, permissions, and access controls across company systems
- Document technical issues and resolutions in our service desk ticketing system
- Assist with network maintenance, security updates, and system backups
- Collaborate with senior IT staff on infrastructure projects and upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk software (ServiceNow, Jira, or similar)
- Strong problem-solving skills with ability to diagnose technical issues
- Excellent written and verbal communication abilities
- CompTIA A+ certification or willingness to obtain within 6 months