Job Description
Launch your IT career with TechSolutions Inc., a leading tech innovator in San Diego! We're seeking passionate entry-level professionals to join our dynamic IT Support team. You'll gain hands-on experience with cutting-edge technologies while supporting 500+ users across our coastal headquarters. Enjoy comprehensive training, mentorship from senior engineers, and a clear path to specialization in cloud, cybersecurity, or systems administration.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Deploy and configure Windows/macOS workstations and mobile devices
- Monitor and maintain Active Directory, Office 365, and cloud infrastructure
- Document IT procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Execute cybersecurity protocols and vulnerability assessments
- Support AV systems and video conferencing setups
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification (or equivalent experience)
- Proficiency with Windows OS and basic networking concepts
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Strong problem-solving and communication skills
- Basic knowledge of Azure or AWS cloud platforms
- Ability to lift 30 lbs for equipment installation