Job Description
Join TechSolutions Inc.'s dynamic IT team and launch your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our clients in Virginia Beach. This is your opportunity to gain hands-on experience with cutting-edge systems while working alongside industry experts. Enjoy competitive compensation, comprehensive benefits, and a supportive growth-oriented environment.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document all IT incidents and resolutions in service management tools
- Collaborate with senior engineers on complex technical escalations
- Assist with cybersecurity best practices implementation
- Participate in IT asset inventory and lifecycle management
- Deliver user training on new technologies and systems
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or equivalent technical certification preferred
- Basic knowledge of Windows OS, Active Directory, and networking
- Strong problem-solving and communication skills
- Ability to work independently and in a team environment
- Customer service experience with technical aptitude
- Valid driver's license and reliable transportation
- Passion for continuous learning in emerging technologies